Release date: March 2, 2022

Resend invitations automatically

It is sometimes necessary to remind customers they have been invited to SMARTLINK/ICONS. Close and consistent follow-up is key in onboarding new users but also hard to scale if done manually. To help you in this process, SMARTLINK/ICONS will now resend invitations automatically reminding customers to register. The system will send emails according to an automated sequence. A first reminder is sent after seven days without action, a second reminder 14 days later, the final reminder after 35 days. This message also informs the customer that the account will be deleted if there is still no action.

Automated mails for trial licenses and new trial report

Close and consistent follow-up is also important when customers activate a trial. First, as a service provider, you should know when customers activate a trial. Second, it is important to discuss with customers how they have experienced the trial once it's finished. To make this easier, SMARTLINK/ICONS will send an email to service providers whenever a trial has been activated and when it ends. At the same time, customers will receive an automated mail when their trial has ended. This mail has a report attached focused on either uptime or energy - depending on the type of customer.

Site marker

When analyzing progress in your operations, you need to take into account certain improvements and milestones. For example, after fixing an air leak, you should see your energy efficiency improve. However, it is difficult to benchmark the situation now against the period before this change if you can't flag it on the graph. In order to make this analysis easier, the new version enables you to add flags to a graph to mark a moment of change. This should make it more clear to see how a curve changes because of the improvement. The site marker can be used in KPI graphs and the service overview.

Permission to create Global Customers

The possibility to create a Global Customer has been coded as a role-permission. Previously, this was a hardcoded feature that could only be used by global admin. To make organization maintenance easier, we have changed this feature to a role-permission that we can adjust from the UI. For now, this permission is added to the scope of users with the role  Internal Admin CC.

Other improvements

• Exported files of the machine overview now include ERP data too (for service providers)
• System category events (originating from a NanoController) are not flagged as active anymore
• The license expired message in the dynamic banner will take into account license upgrades. If a license is being upgraded from uptime to energy, the banner won't warn you anymore that your current license is expiring.
• Pressure & Flow is added as a section to the reports
• BETA-tag removed from SPM overview
• Rework of app API
• New ES support

Bugfixes

• Serviced By Link between Global Customers & Customers NOK (when user is service provider)
• New columns not found in export
• Signature NOK
• About this section change to format
• Energy parameter overview - showing expired licenses
• Banner 13 Improvement Bugs
• Cannot make calls with the Mobile App, because the OID is not set
• Service Site Marker Bugs
• internal admins cannot add machines in notification groups for global customers
• SmartAirnet - New Gateway Commissioning
• SmartAirnet - New Sensor Commissioning
• Organization maintenance, active users on customer level not showed 
• Air Quality Monitoring Overview Bugs
• ERP license does not get updated after an expired contract is updated and active again
• Site Markers: KPI Energy Bugs
• Site Markers: KPI Energy Bugs
• Wrong mapping of uploaded event
• Signature not in correct color (introduction page)
• Nanocontroller generates active unknown events
• Add site marker not visible for non-custom service timeline
• Service Overview not showing data for some sites