| TIP | Use Control+F (or Command+F for Mac) to search for specific recommendations |
| Title | Originator | Data mode |
| Improve energy efficiency | Ineff_Usage | low |
| Recommendation set (shown to customer) | Smartlink detects the machine is running in an inefficient way. Contact your local Atlas Copco service to see which actions can be taken to save on your energy cost in the future and how we can optimize your installation. | |
| Explanation (shown to internal users only) | Smartlink detects the machine is running a lot unloaded, hence there is a potential to realize energy savings and improve the energy efficiency. Depending on the specific situation, the solution could be to adapt the pressure band, change control settings of other equipment in the compressor room, install an extra VSD machine (if not yet present), install a central controller (if not yet present), increase the air receiver size, ... An energy audit might be a good suggestion. | |
| Next steps (shown to customers) | There are different solutions to decrease your inefficiencies depending on the specific situation. Contact your local service provider to review your energy savings and optimization potential. An energy audit could be a first step. | |
| Title | Originator | Data mode |
| High cycling ratio | High_Cycling | low |
| Recommendation set (shown to customer) | Smartlink detects the machine is cycling a lot between loaded and unloaded states. This poses extra stress to the machine components and increases energy consumption. Contact your local Atlas Copco service to see which actions can be taken to optimize your installation. | |
| Explanation (shown to internal users only) | Smartlink detects the machine is cycling a lot, which poses extra stress to the components and increases energy consumption. Depending on the specific situation, the solution could be to adapt the pressure band, change control settings of other equipment in the compressor room, install an extra VSD machine (if not yet present), install a central controller (if not yet present), increase the air receiver size, ... An energy audit might be a good suggestion. | |
| Next steps (shown to customers) | There are different solutions to decrease your inefficiencies depending on the specific situation. Contact your local service provider to review your energy savings and optimization potential. An energy audit could be a first step. | |
| Title | Originator | Data mode |
| Frequent shutdowns | Freq_Shutd | low |
| Recommendation set (shown to customer) | Smartlink detects that your machine triggers a high number of shutdowns. Contact your local Atlas Copco service to see which actions are required to avoid potential future downtime. | |
| Explanation (shown to internal users only) | Smartlink detects that the machine triggers a high amount of shutdowns. Either local technical support might analyze the situation, or a technician can be dispatched. | |
| Next steps (shown to customers) | You can start by checking the disconnected machine overview. Here, you can find an initial screening of your machine's connectivity issues. For example, the overview may indicate that a cable is unplugged and that the communication device has to be reviewed on site. You can also take action by contacting your service provider. | |
| Title | Originator | Data mode |
| Connectivity lost | Conn_Lost | low |
| Recommendation set (shown to customer) | Smartlink detects connectivity issues with your machine. This jeopardizes the capability to remotely follow up on the health of your installation. Contact Atlas Copco service to see how the problem can be rectified. | |
| Explanation (shown to internal users only) | Smartlink detects connectivity issues. This disables functionalities like remote notifications, ... and jeopardizes the capability to perform remote diagnostics. If this is part of a sold service contract or license, the problem should be rectified. | |
| Next steps (shown to customers) | Unless the unsuccessfull starts were caused by a technician that was troubleshooting on your site, urgent action is required. Maintenance may be required or an emerging defect in your machine needs to be fixed. Click on TAKE ACTION to get in touch with an specialist for an initial remote assessment. | |
Title | Originator | Data mode |
| Abnormal element temperature | Abn_El_Temp2 | high |
| Recommendation set (shown to customer) | Smartlink detects elevated temperature levels in your machine. Maintenance is required to avoid future shutdown and downtime. Contact Atlas Copco service to help you out. | |
| Explanation (shown to internal users only) | Smartlink detects elevated temperature levels on one of the elements in this machine. Regular maintenance might be required (oil top-up). In the worse case, the oil is degraded and is blocking the injection nozzle. In that case, flushing of the complete circuit will be required. | |
| Next steps (shown to customers) | Increased temperature levels could be related to your machine's oil. However, the exact cause of this abnormal behavior has to be investigated by an expert. Take action by contacting your service provider to eliminate the risk. | |
| Title | Originator | Data mode |
| High starting ratio | High_Start_Ratio | low |
| Recommendation set (shown to customer) | Smartlink detects the machine is starting and stopping a lot. This poses extra stress to some machine components and implies increased energy consumption. Contact your local Atlas Copco service to see which actions can be taken to optimize your installation. | |
| Explanation (shown to internal users only) | Smartlink detects the machine is starting and stopping a lot, which poses extra stress and implies increased energy consumption. The situation could be optimized in various ways, depending on the exact customers' situation, by adapting the pressure band, changing control settings of other equipment in the compressor room, installing a VSD machine (if not yet present), installing a central controller (if not yet present), increasing the air receiver size, ... | |
| Next steps (shown to customers) | Increased temperature levels could be related to your machine's oil. However, the exact cause of this abnormal behavior has to be investigated by an expert. Take action by contacting your service provider to eliminate the risk. | |
| Title | Originator | Data mode |
| Too low pressure | Low_Press | high |
| Recommendation set (shown to customer) | Smartlink detects multiple alarms indicating too low working pressure for this machine. This might jeopardize correct working of the steering valves, leading to bad dewpoint or purity, or even limit the lifetime of the desiccant bed. Ensure that you always follow the correct start-up procedures for your equipment. If this does not solve the issue, contact your local Atlas Copco service to see what can be done. | |
| Explanation (shown to internal users only) | Smartlink detects multiple alarms indicating too low working pressure for this machine. This might jeopardize correct working of the steering valves, leading to bad dewpoint or purity, or even limit the lifetime of the desiccant bed. It can be related to incorrect usage (starting with the empty network, not following start-up procedures). | |
| Next steps (shown to customers) | First, make sure that the correct start-up procedures for your equipment are followed. An example of a common mistake is starting the machine against an empty network. However, if this does not solve the issue, take further action by contacting your local service provider. | |
| Title | Originator | Data mode |
| Low margin to surge | Surge_Margin | low |
| Recommendation set (shown to customer) | Smartlink detects your machine is running close to surge. This needs to be corrected. Contact your local Atlas Copco service to schedule an appointment. | |
| Explanation (shown to internal users only) | Smartlink detects your machine is running close to surge. Control parameters should probably be adjusted. This requires a visit of a field technician. | |
| Next steps (shown to customers) | Verify the operating behavior and finetuning of your machine control settings. A specialist is needed to assess this in detail and come with a solution. Click on TAKE ACTION now to contact your local service provider. | |
| Title | Originator | Data mode |
| Condensation risk on VSD+ | Cond_Risk_VSD+ | low |
| Recommendation set (shown to customer) | Smartlink detects your machine is running in unfavorable conditions that might increase the risk for condensate accumulation, leading to premature failure. Contact your local Atlas Copco service to repair the machine. | |
| Explanation (shown to internal users only) | Smartlink detects unsuccessful "CPC" cycles in this machine. This is a sign that the machine is not reaching high enough temperatures to avoid condensation in the oil, hence pose a risk for future component failure. It can be caused by either 1) heavily oversized machines 2) machines running in very cold conditions, sometimes even with open doors 3) machines where there is a failure of one of the components in the machine (solenoid valve broken,...) | |
| Next steps (shown to customers) | There are three potential causes that can increase the condensation risk. A first reason could be related to heavily oversized machines. Very cold conditions (e.g., due to open doors) are also a cause for increasing condensation risk. Finally, one of the machine's components could have failed. To take further action, contact your service provider. | |
| Title | Originator | Data mode |
| Dryer in shutdown | Dryer_Shutdown | high |
| Recommendation set (shown to customer) | Smartlink detects the dryer is in a frozen shutdown state. Do not feed more wet air through the dryer to avoid saturation of the desiccant. Contact your local Atlas Copco if you need assistance. | |
| Explanation (shown to internal users only) | A dryer in a shutdown state remains in a frozen position and no more regeneration takes place. No more wet compressed air should be fed through the dryer to avoid saturation, bad dewpoint, and desiccant damage. | |
| Next steps (shown to customers) | Do not feed more wet air through the dryer to avoid saturation of the desiccant. Take action by contacting your service provider for further assistance. | |
| Title | Originator | Data mode |
| Abnormal element temperature | Abn_El_Temp | high |
| Recommendation set (shown to customer) | Smartlink detects that the compressor element in your machine is running hotter than expected. Contact Atlas Copco service to see which actions need to be taken. | |
| Explanation (shown to internal users only) | Smartlink detects that the compressor element in the machine is running hotter than expected. Regular maintenance might be required (oil top-up). In the worse case, the oil is degraded and is blocking the injection nozzle. In that case, flushing of the complete circuit will be required. | |
| Next steps (shown to customers) | Increased temperature levels could be related to your machine's oil. However, the exact cause of this abnormal behavior has to be investigated by an expert. Take action by contacting your service provider to eliminate the risk. | |
| Title | Originator | Data mode |
| Overcooling during stop | Overcooling | high |
| Recommendation set (shown to customer) | Smartlink detects the machine is overcooled during a stopped state. Installing a water shut-off valve would save on your water bill and avoid condensation in the machine during a stop. Contact your Atlas Copco service if you are interested. | |
| Explanation (shown to internal users only) | Smartlink detects the machine is overcooled during stopped state and temperatures drop below the ambient dewpoint for longer periods in a row. Installing a water shut-off valve will close the cooling water supply during a stopped state. Cooling water is saved + condensation is avoided. To avoid potential condensation a 'dry blow kit' could be retrofitted if not yet present. | |
| Next steps (shown to customers) | The opportunity to eliminate the risk of condensation has to be validated by a specialist first. Once the risk and opportunity are verified, action will be taken to decrease the risk of unplanned breakdown. Most likely, it will be required to install a water shut-off valve to stop water flow during stop to avoid condensation in the machine. In some cases, a Dry Blow kit could be retrofitted if not yet present. In order to have a specialist validate your risk and opportunity, click on TAKE ACTION. | |
| Title | Originator | Data mode |
| Rising Element Outlet Temperature | Element_Temp_Rising | high |
| Recommendation set (shown to customer) | Smartlink detects that the outlet temperature of the compressor element shows a rising trend. A service intervention might be required to ensure proper working of the machine and prevent future downtime. Please contact your local Atlas Copco service to schedule an appointment. | |
| Explanation (shown to internal users only) | Smartlink detects that the outlet temperature of the compressor element shows a rising trend. This might be caused by clogging of the oil cooler, deteriorating oil quality, blocking of the oil injection nozzle, ... but as well there could be an increase in the external factors (cooling air or water temperatures). To avoid future downtime it should be assessed whether or not the rise is expected to continue; if so, a service intervention is be required to avoid future downtime of the machine. | |
| Next steps (shown to customers) | As a first step, it needs to be confirmed that the rise in temperature is not due to environmental conditions. If it appears that the trend is due to machine conditions, a service intervention is required to ensure the proper working of the machine and prevent future downtime. Be aware that your machine can already be approaching the shutdown threshold if the temperature is rising fast. It is recommended to take action immediately and get in touch with your service provider. | |
| Title | Originator | Data mode |
| Drying freezing temperatures | Dryer_LAT_Below_Zero | high |
| Recommendation set (shown to customer) | Smartlink detects temperatures below freezing point in the refrigeration air dryer, which can lead to severe performance issues. Please discuss with your local service provider to avoid downtime. | |
| Explanation (shown to internal users only) | Smartlink detects temperatures below the freezing point in the dryer. This can lead to frost damage to the dryer components. The root cause might be freezing temperatures in the room (= easily checked by phone with the customer), a defect sensor, ... | |
| Next steps (shown to customers) | The root cause could be freezing temperatures in the room or a defect sensor among other things. Take action by contacting service provider for an initial remote assessment. | |
| Title | Originator | Data mode |
| Ambient temperature too cold | Freezing_Risk | high |
| Recommendation set (shown to customer) | Smartlink detects the compressor ambient temperature is below the freezing point. It is recommended to investigate and tackle the root cause or discuss this with your local service provider to avoid downtime. | |
| Explanation (shown to internal users only) | Smartlink detects ambient temperatures below the freezing point in the machine. This can lead to frozen condensate evacuation lines and drains, leading to machine standstill or consequential damage. Please make sure the machine is properly protected against these conditions! | |
| Next steps (shown to customers) | Very low temperatures are forecasted in the next 7 days. In order to avoid shutdowns, immediate action is required. Click on TAKE ACTION request help from your local Atlas Copco service provider. | |
| Title | Originator | Data mode |
| Elevated SPM values (alarm level) | SPM_High | high |
| Recommendation set (shown to customer) | Smartlink detects there is extensive wear in one of the bearings of your machine. To avoid a breakdown of the machine and unexpected downtime, maintenance is required. Contact your local Atlas Copco service to schedule an appointment. | |
| Explanation (shown to internal users only) | Smartlink detects the SPM value of one of the bearings in the machine is increasing, indicating extended wear. To avoid a breakdown of the machine and unexpected downtime, overhaul or bearing replacement is advised. | |
| Next steps (shown to customers) | As your machine is risking a breakdown, urgent action is required. However, before any maintenance is planned, a specialist should validate the sensor reading. After your specialist assessed the situation, a solution will be proposed to avoid a breakdown. Initiate remote assessment by clicking on the TAKE ACTION button. | |
| Title | Originator | Data mode |
| Elevated SPM values (warning level) | SPM_Low | high |
| Recommendation set (shown to customer) | Smartlink detects there is increased wear in one of the bearings of your machine. To avoid a breakdown of the machine and unexpected downtime, close follow-up is required. Contact your authorized service provider for more information. | |
| Explanation (shown to internal users only) | Smartlink detects the SPM value of one of the bearings in the machine is increasing and was reaching the warning level. This might indicate extended wear. To avoid a breakdown of the machine and unexpected downtime, close follow-up is advised. | |
| Next steps (shown to customers) | As your machine might be at risk of a breakdown, close follow-up is required. You can already take immediate action by contacting an service specialist to assist you. We will start by analyzing the current trend and making sure everything is set up to keep an eye on its evolution. Initiate remote follow-up by clicking on the TAKE ACTION button. | |
| Title | Originator | Data mode |
| Oil Separator | OSE_Clogging | high |
| Recommendation set (shown to customer) | Smartlink detects that the oil separator is clogging. This might cause excessive oil carry-over to the net or lead to failure of the compressor. Please contact your authorized service provider to schedule an appointment. | |
| Explanation (shown to internal users only) | Smartlink detects that the pressure drop over the oil separator is high, or at least increasing fast. This can most probably be solved by replacing the oil separator and the oil. Sometimes this alarm might also be caused by a defective sensor. | |
| Next steps (shown to customers) | An initial assessment by a specialist is required to validate the trend and inform you about your options. Note that timely replacement of your oil separator is crucial to avoid significant costs due to downtime and energy consumption. Immediate action is recommended. | |
| Title | Originator | Data mode |
| Airfilter clogging | Airfilter_clogging | high |
| Recommendation set (shown to customer) | Smartlink detects that the air filter is clogging. This will lead to decreased efficiency and air quality. Please contact your authorized service provider to schedule an appointment. | |
| Explanation (shown to internal users only) | Smartlink detects that the pressure drop over the air filter is high, or at least increasing fast. This can most probably be solved by replacing the air filter. Sometimes this alarm might also be caused by a defective sensor. | |
| Next steps (shown to customers) | An initial assessment by a specialist is required to validate the trend and inform you about your options. Note that timely replacement of your air filter is crucial to avoid bad air quality, loss of efficiency, and suboptimal production of flow. Immediate action is recommended. | |
| Title | Originator | Data mode |
| License expiring soon | License_Expiration | high |
| Recommendation set (shown to customer) | The Smartlink license for this equipment is running at its end, please renew in time to continue the benefits of your license. Do not risk losing track of your machine operational data and ensure optimal Uptime and Energy management! | |
| Explanation (shown to internal users only) | The digital license for this machine is expiring soon. We suggest contacting your customer for license renewal. | |
| Next steps (shown to customers) | Immediate action is recommended to keep using premium features and data. By clicking on TAKE ACTION, a specialist will contact you to help choose a license that fits your needs. | |
| Title | Originator | Data mode |
| Machine controller faulty | Contr_defect | low |
| Recommendation set (shown to customer) | Please contact your local service organization if you experienced recent problems with your machine controller. | |
| Explanation (shown to internal users only) | Smartlink detects that the machine controller of this machine was inoperative on multiple occasions in recent history. This issue is likely linked to a hardware problem but could also be caused by a software problem or problem with the external wiring. Refer to ECB CTSC 0018 / SB CTSC 0019 for more info including a full instruction video. | |
| Next steps (shown to customers) | Without immediate action, you might lose the full capability of your remote monitoring system. By clicking on TAKE ACTION, an specialist will troubleshoot the problem. | |
| Title | Originator | Data mode |
| Early warning for rising Element Temperature | Element_Temp_Rising_LowDatamode | low |
| Recommendation set (shown to customer) | Based on the limited available data for this machine, Smartlink detects a rising trend in this compressor Element Outlet Temperature. It is recommended to monitor this more closely by activating a Smartlink Uptime license. A service intervention might be needed soon to prevent unwanted downtime, so please contact your Service Provider in time to schedule an appointment. | |
| Explanation (shown to internal users only) | Based on the limited available data for this machine, Smartlink detects a rising trend in this compressor Element Outlet Temperature. This might be caused by clogging of the oil cooler, deteriorating oil quality, blocking of the oil injection nozzle, ... but as well there could be an increase in the external factors (cooling air or water temperatures). It is recommended to monitor this more closely by activating a Smartlink Uptime license. To avoid future downtime it should be assessed whether or not the rise is expected to continue; if so, a service intervention is required. | |
| Next steps (shown to customers) | This recommendation is based on a limited amount of data. In order to successfully prevent a shutdown, your machine requires closer follow-up. An UPTIME license will enable a higher data upload frequency and will unlock premium features to follow up on the trends. Activate the free 3-month trial {here} or click on TAKE ACTION to find a license plan that best fits your needs. | |
| Title | Originator | Data mode |
| Monitor Cooling trend | Aircooler_Approach_Temp_Rising | High |
| Recommendation set (shown to customer) | Smartlink detects rising temperatures inside the machine. This might indicate the need for maintenance. Please contact your local service provider to schedule an appointment. | |
| Explanation (shown to internal users only) | Smartlink detects the cooler approach temperatures are rising. This might be caused by cooler clogging (dirt), which indicates the need for cooler cleaning, but could also be caused by a change in machine usage by the customer (more/less cooling water or air, change in room ventilation,...). It is advised to check this first with the customer. In the case of suspected cooler clogging, to avoid future downtime a service visit might be required. | |
| Next steps (shown to customers) | Immediate action is recommended to avoid a shutdown and operational downtime. Click on TAKE ACTION to assess the need for maintenance. | |
|Title | Originator | Data mode |
| Narrow pressure band | Too_Narrow_Pressure_Band | high |
| Recommendation set (shown to customer) | Smartlink detects this machine has a narrow pressure band, resulting in a high number of cycles. This can lead to premature wear and increased energy consumption. Please consult your local service provider to verify how this situation can be improved. | |
| Explanation (shown to internal users only) | Smartlink detects that this machine cycles a lot while having a narrow pressure band. A high number of cycles leads to excessive wear and increased energy consumption. A suggestion could be to widen the pressure band (if allowed by the customer's process) or to install a larger air receiver. A full energy audit on-site can help in understanding how to improve the compressed air installation. | |
| Next steps (shown to customers) | There are different solutions to improve a pressure band that is too narrow. An energy audit is recommended. Get an initial remote assessment first by clicking on TAKE ACTION. | |
| Title | Originator | Data mode |
| Connection cable issue | Conn_cable_issue | low |
| Recommendation set (shown to customer) | Smartlink detects connectivity issues with your machine due to an issue with the communication cable. This jeopardizes the capability to remotely follow up on the health of your installation. Contact your local service provider to see how the problem can be rectified. | |
| Explanation (shown to internal users only) | Smartilnk detects that no useful data is being transmitted for this machine. This is most probably due to a bad contact or a disconnected communication cable in the main cabinet (cable connection between the machine controller and the Smartbox). As a result, remote monitoring and diagnostic capabilities are not possible. | |
| Next steps (shown to customers) | The first step is checking if the cable is plugged in or verifying that the connectivity was not disabled by mistake. You can also take action by contacting your service provider for remote assistance. | |
| Title | Originator | Data mode |
| Long storage precautions | Long_Storage | low |
| Recommendation set (shown to customer) | Smartlink detects that this machine has not been running for the last couple of weeks. In order to protect the core components of your compressor, proper precautions need to be taken for long storage periods. Please discuss this with your local service provider. | |
| Explanation (shown to internal users only) | Smartlink detects that this machine has not been running for the last couple of weeks. Please ensure that proper precautions are taken when a machine is stored without use for longer periods of time. (please refer to the technical documentation! E.g. evacuate condensate from the system, protect against humidity and freezing, close cooling water supply, ...) | |
| Next steps (shown to customers) | Ensure that you took the appropriate precautions. Refer to the technical documents or click on TAKE ACTION for remote assistance by an specialist. | |
| Title | Originator | Data mode |
| MD/ND dryer rotation error | MD_ND_rot_error | High |
| Recommendation set (shown to customer) | Smartlink detects that the drum of the dryer is not rotating anymore. A service intervention is required to safeguard the integrity of the drum. Please contact your local Atlas Copco service to schedule an appointment. If possible: avoid using the dryer in the meantime. | |
| Explanation (shown to internal users only) | Smartlink detects that the drum of the dryer is not rotating anymore. To avoid irreversible damage this should be rectified as soon as possible! It is advised the dryer is not used anymore until this problem is solved. Potential problems could be damage to the gear motor of the dryer or an electrical problem in the power supply to the motor. This error might also be caused by a sensor error in the machine. | |
| Next steps (shown to customers) | Immediate action is recommended. By clicking on TAKE ACTION, an specialist will contact you to validate the detected trend and schedule an appointment. In the meantime, avoid using the dryer. | |
| Title | Originator | Data mode |
| Unsuccessful starts | Unsucc_Starts | Low |
| Recommendation set (shown to customer) | Smartlink detects there were multiple attempts to start the machine without success. To avoid further damage to the equipment there might be a need for service maintenance or there is an emerging defect in the machine. Contact your local Atlas Copco service to rectify the problem. | |
| Explanation (shown to internal users only) | Smartlink detects there were multiple attempts to start the machine in a short time frame, without immediate success. To avoid further damage to the equipment there might be a need for service maintenance or there is an emerging defect in the machine. Note: ensure that these errors were not related to a technician that was doing troubleshooting on-site! | |
| Next steps (shown to customers) | Unless the unsuccessful starts were caused by a technician that was troubleshooting on your site, urgent action is required. Maintenance may be required or an emerging defect in your machine needs to be fixed. Click on TAKE ACTION to get in touch with an specialist for an initial remote assessment. | |
| Title | Originator | Data mode |
| SPM monitoring license | SPM_license_lead | Low |
| Recommendation set (shown to customer) | Smartlink detects that your compressor is equipped with bearing monitoring hardware, but no license supporting the proper trending of this data. In order to evaluate the condition of your roller bearings and to be able to anticipate any bearing damage, it is strongly recommended to add the SPM license for this machine. Please discuss this with your local service provider. | |
| Explanation (shown to internal users only) | Smartlink detects this machine is equipped with SPM sensors but does not yet have an active SPM license. We suggest contacting your customer to check if there is interest in this highly valuable license. | |
| Next steps (shown to customers) | Click on TAKE ACTION to have an service specialist help you assess your needs, provide information, and recommend an appropriate license plan. | |
| Title | Originator | Data mode |
| Clean/replace oilcooler | Oilcooler_Water_Temp_Rising | High |
| Recommendation set (shown to customer) | Smartlink detects that the cooling water temperatures inside this machine are rising. Professional cleaning of your cooler is required to safeguard reliability and uptime. Please contact your authorized service provider to schedule an intervention. | |
| Explanation (shown to internal users only) | Smartlink detects that the waterflow through the oilcooler of this machine is gradually decreasing. This can be caused by a clogged cooler. In that case, cleaning is advised to ensure cool oil temperatures and avoid machine downtime. | |
| Next steps (shown to customers) | Professional cleaning of your cooler is required to safeguard reliability and uptime. It is recommended to take action immediately to avoid the costs of unplanned downtime. | |
| Title | Originator | Data mode |
| Repair condensation drain | Abn_drain_cycling | Low |
| Recommendation set (shown to customer) | Smartlink detects that the drains in this machine do not operate as expected. Please test your condensate drains (see instruction book). Consult your local service provider if you need assistance. | |
| Explanation (shown to internal users only) | Smartlink detects that the drains in this machine do not operate as expected. This can be caused by either (1) a manual drain valve that is permanently opened (leading to a continuous leak), (2) a detect drain (when the valve would be leaking or a defect level sensor would not detect the presence of condensate) or (2) a clogged drain (due to dirt, frost, etc.) that limits the evacuation of the condensate. A service technician could troubleshoot on-site and resolve the issue. | |
| Next steps (shown to customers) | As a first step, your condensate drains need to be tested. The procedure can be found in the instruction book. For remote assistance, click on the TAKE ACTION button. | |
| Title | Originator | Data mode |
| Machine data-transmission failing | CAN_bus_corrupt | Low |
| Recommendation set (shown to customer) | The system detects that the machine is not correctly configured to transmit data and therefore it cannot be monitored properly. | |
| Explanation (shown to internal users only) | The SmartBox seems not to be properly being configured in the CAN network as we noticed data corruption during transmission. Please refer to the commissioning tool for the proper configuration. | |
| Next steps (shown to customer) | The configuration of your communication device has to be reviewed by an specialist. Click on TAKE ACTION to request assistance. | |
| Title | Originator | Data mode |
| Valve leaking | Leaking_MPV | High |
| Recommendation set (shown to customer) | The system detects that there is a leakage in one of the valves of the machine. This increases the leakage rate at standstill. In the worst case, your machine will not be able to start anymore with operational downtime as result. | |
| Explanation (shown to internal users only) | The system detects that the 'check valve'/'minimum pressure valve' is leaking. As a result, the machine might not be able to start anymore. A service intervention is required to overhaul the valve. | |
| Next steps (shown to customer) | In order to avoid downtime, a service intervention is required. The leakage valve needs an overhaul if you wish to limit the impact on your operational costs. Click on the TAKE ACTION button to request service. | |
| Title | Originator | Data mode |
| Machine running at too high temperature | GA_Outlet_Too_High | |
| Recommendation set (shown to customer) | N/A | |
| Explanation (shown to internal users only) | Recommendation that alerts in cases where the element temperature is higher than what is allowed through the ex-factory settings. This is caused by local reprogramming, where the protection settings are disabled or changed outside the boundaries of what is allowed to safeguard machine integrity. | |
| Next steps (shown to customer) | N/A | |
| Title | Originator | Data mode |
| Optimal oil in use | Oil_Default_Z | Low |
| Recommendation set (shown to customer) | The system detects that this machine has been runningwith the most suitable oil. By using oil [SuggestedOilMachine] oil for this machine. | |
| Explanation (shown to internal users only) | Based on the recorded running conditions, we recommend [SuggestedOilMachine] oil for this machine. | |
| Next steps (shown to customers) | If the oil in use is near to its end-of-life, make sure to plan a service visit. Click on TAKE ACTION to schedule a service intervention. | |
| Title | Originator | Data mode |
| Element not running | Element_Not_Running | High |
| Recommendation set (shown to customer) | SMARTLINK detects that the element outlet temperature is too low regarding machine status. | |
| Explanation (shown to internal users only) | SMARTLINK detects that the element oulet temperature is too low in relation to the machine status. The cause is likely element/motor not running or machine continuously running unloaded. Possible issues: faulty loading system; bad contact; phase loss; Elektronikon digital output; drive train issue - broken coupling, gears, belt. | |
| Next steps (shown to customers) | N/A | |
| Title | Originator | Data mode |
| Upload device suspended | Machine_Suspended | |
| Recommendation (shown to customer) | N/A | |
| Explanation (shown to internal users only) | The SIMcard of this upload device has been suspended because erroneous amounts of data are transmitted. Most probably there is a problem with the machine controller, which needs an update or replacement. | |
| Next steps (shown to customer) | N/A | |
| Title | Originator | Data mode |
| Oil recommendation | Oil_Default_Generic | Low |
| Recommendation (shown to customer) | Based on the machine's operating conditions, being the general running regime and the element outlet temperature, the oil type recommended is oil [SuggestedOilMachine]. | |
| Explanation (shown to internal users only) | The system detects that your machine is running in specific conditions, hence we recommend the use of [SuggestedOilMachine] oil for your compressor. To optimize on compressor room level, the recommended oil is [SuggestedOilInstallation]. | |
| Next steps (shown to customers) | To optimize the operating costs and the machine's lifetime, advise is to follow the recommended oil type. If this requires a change of oil type, please contact your service provider for change the next service visits. For short term action, click on TAKE ACTION to schedule a service intervention. | |
| Title | Originator | Data mode |
| Repair IC condensation drain | Drain_Monitoring_IC | High |
| Recommendation (shown to customer) | Smartlink detects a change in the intercooler drain operation of this machine. Please test your condensate drains (see instruction book). Consult your local service provider if you need assistance. | |
| Explanation (shown to internal users) | Smartlink detects that operation / number of cycles of drains in this machine has changed. This can be caused by either 1) a manual drain valve that is permanently opened (leading to a continuous leak), 2) a defect drain (when the valve would be leaking , or a defect level sensor would not detect the presence of condensate) 3) a clogged drain (by dirt , frost, ...) that limits the evacuation of the condensate or 4) condensate line leaking. A service technician could troubleshoot on site and resolve the issue. | |
| Next steps (shown to customers) | N/A | |
| Title | Originator | Data mode |
| Repair AC condensation drain | Drain_Monitoring_AC | High |
| Recommendation (shown to customer) | SMARTLINK detects a change in the aftercooler drain operation of this machine. Please test your condensate drains (see instruction book). Consult your local service provider if you need assistance. | |
| Explanation (shown to internal users) | Smartlink detects that operation / number of cycles of drains in this machine has changed. This can be caused by either 1) a manual drain valve that is permanently opened (leading to a continuous leak), 2) a defect drain (when the valve would be leaking , or a defect level sensor would not detect the presence of condensate) 3) a clogged drain (by dirt , frost, ...) that limits the evacuation of the condensate or 4) condensate line leaking. A service technician could troubleshoot on site and resolve the issue. | |
| Next steps (shown to customers) | N/A | |
| Title | Originator | Data mode |
| Leakage detection | Leak_Detection | |
| Recommendation (shown to customer) | N/A | |
| Explanation (shown to internal users) | The system detects that there is repetitive consumption during not production hours indicating a potential leak estimate to be around [EnergyLoss] kW/h | |
| Next steps (shown to customers) | N/A | |
| Title | Originator | Data mode |
| Loading system defect | Loading_System_Defect | |
| Recommendation (shown to customer) | Smartlink detects negative Intercooler pressure during machine loading status. | |
| Explanation (shown to internal users) | Smartlink detects that the intercooler pressure is negative during machine loading status. The cause is likely related to defect loading / unloading system: Possible issues: Faulty Inlet Valve / membranes; Bad contact; Faulty loading Solenoid valve; Faulty Elektronikon's digital output; Faulty Pressure transducer; Leaking air supply line. | |
| Next steps (shown to customers) | N/A | |
| Title | Originator | Data mode |
| Kappa LP | Kappa_LP | |
| Recommendation (shown to customer) | N/A | |
| Explanation (shown to internal users) | N/A | |
| Next steps (shown to customers) | N/A | |
| Title | Originator | Data mode |
| Connectivity lost smartbox | Conn_Lost_SB | Low |
| Recommendation (shown to customers) | The system detects connectivity issues with your machine. This jeopardizes the capability to remotely follow up on the health of your installation. For example, you could be missing out on notifications that warn you of a shutdown. | |
| Explanation (shown to internal users) | The system detects connectivity issues. This disables functionalities like remote notifications, ... and jeopardizes the capability to perform remote diagnostics. If this is part of a sold service contract or license, the problem should be rectified. | |
| Next steps (shown to customers) | Contact your service representative. | |
| Title | Originator | Data mode |
| Connectivity lost web upload device | Conn_Lost_ES_Combox | |
| Recommendation (shown to customers) | The system detects connectivity issues with your machine. This jeopardizes the capability to remotely follow up on the health of your installation. For example, you could be missing out on notifications that warn you of a shutdown. | |
| Explanation (shown to internal users) | The system detects connectivity issues. This disables functionalities like remote notifications, ... and jeopardizes the capability to perform remote diagnostics. If this is part of a sold service contract or license, the problem should be rectified. | |
| Next steps (shown to customers) | Contact your service representative. | |