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ADMIN manual

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Admin manual

FAQ

  • User can't sign in
  • Common issues when signing in
  • Can't find or add machine
  • How to delete user
  • The link in the invitation does not work
View all (27)

Registration

  • How to verify a new user account
  • How to Invite a User
  • How do I self-register?
  • Ways to register on SMARTLINK/ICONS
  • How do I register by invitation?
View all (13)

Organization Maintenance

  • How to Move a Machine
  • How to create a new customer and site
  • How to change the parent of a company
  • How to add a machine
  • How to Assign Machines (VIDEO)
View all (19)

Transition to New Platform

  • How do I setup my notification settings?
  • How to add a subscription report
  • How to add a report subscription (For Service Providers)
  • What is license dependency?
  • Controlled by ERP: which data is synchronized?
View all (14)

License Portal

  • How to find and activate a license in the license portal
  • How to create a license in the license portal

Tools

  • How to set up energy parameters
  • How to Resolve a Duplicated Serial Number
  • Error: There is something wrong with this serial number (duplicate unassigned serial number)
  • How to verify your SMARTBOX/ SMARTBOX PRO replacement
  • Commissioning Flow Status