Release date: December 2, 2020
Diagnostic Dashboard
This dashboard is an interface specifically developed for Diagnostic Engineers who need to follow up on machines. Since this dashboard is for local and global Diagnostic Engineers only, access is restricted. However, you can find a sneak preview here.
NOTE: If you would like to have more information, feel free to get in touch via myQUEST. We will also organize info-sessions.
Smartbox replacement
When a Smartbox needs to be replaced, admin action was required to make sure you can keep monitoring the machine on the platform. The procedure in Smartlink is now automated.
The system will detect when a Smartbox has been physically replaced by a new one. This triggers a replacement procedure that will acknowledge that the new Smartbox will take over from the old one. All incoming data from the new Smartbox will then be associated with the correct machine.
You can follow up on the status of the replacement procedure in the Smartbox Replacement overview. Admin action is only required if the status is FailedToReview. In most of these cases, Smartlink is not able to match the new Smartbox model with the old one. You can manually command to accept the new model and rerun the replacement flow.
Unassigned maintenance: map view and FAM-code
Adding unassigned machines can be a struggle. It was difficult to decide which of the thousands of machines belong to your customer center.
In order to make this easier, you can now filter the Unassigned Maintenance overview by your FAM-code.
In addition, you can switch to map view to find out the last known location of the machine.
New connectivity state: suspended
Sometimes communication devices' SIM cards are sending an enormous amount of data in a short period of time. Our system will now run a daily job to check for communication devices with this type of behavior. Such communication devices will be suspended.
The connectivity state will remain suspended until the issue has been resolved on-site. Once this is done, you can activate the SIM card again via the Fleet Management overview. This last command will be implemented in the next release.
VSD error mapping
The VSD error mapping has been improved. A more detailed article will follow.
Mails to Quote Managers improved
We improved the content of the different mails Quote Managers might receive from their users. This includes improved recommendation leads, quote requests, license requests, and contact requests.
Information was added to communicate more clearly to the Quote Manager why and by whom they are being contacted.
See examples below:
Improved Running Hour overview
There were some machine-types not supported in the running hour overview. For your reference, you can find an overview of the supported machine-types below:
- Compressor
- Vacuum
- Energy Recovery
- Digital Input
- Gas generator
- Sequencer
- Chiller
- Competitor compressor
Bugfixes
- Some license names seem to be hardcoded
- Details page - Change event status - several small issues
- MachineServiceStatus --> data incorrect!
- Resource key issues
- Regional distributors service by is NOK
- Report doesn't get generated for specific case
- Test Snooze Management - Several issues
- Snooze Originators from Diagnostics Overview - several issues
- Diagnostic remove event - users not assigned to event
- Some machines are not getting service licenses
- Snooze originators - diagnostic overview => logging is missing & errors while snoozing
- Diagnostics Snooze Management - Serveral issues
- SerialNumber and ComToken not showing on machine details
- Smartox replacement FE - several issues
- Reset selection upon application of filter
- Users leaving not removed from Site-level Notification Groups
- Event recommendations - data is wrong
- Diagnostics - Create tickets - issues
- Diagnostics - Snooze event enabled but no originator is picked
- Diagnostics - AssignedTo doesn't get refreshed on details page
- Diagnostics - when events are not able to be assigned, do not show extra events
- Diagnostics - COPS tickets not always showing on Details Page
- Exceptions in GetEvent
- Diagnostics - COPS ticket history per site
- Diagnostic Dashboard - Create ticket for event(s) - Error when creating without first assigning
- Diagnostic Dashboard - Create ticket for event(s) - Cops ticket not opened after creation