Step 1
Go to our shared Teams space and click on FILES.
Step 2
Open the folder with the correct brand. Here you will find an overview of all help articles for customers in ENGLISH.
Step 3
Open the article you wish to translate. Every document exists of a number, title, and version. Based on the version's number, you can check if your translation is up to date.
Step 4
Create a new document on your PC and start working on your translation.
Once your translation is done. Save the document using the same format explained in STEP 3. Make sure you leave the doc number and the version unchanged, otherwise it will be difficult to determine which text and version you translated.
Two important remarks:
A) It is not allowed to include some characters in the file name. Therefore, start the document with the translated title of the article. This way, we can upload the correct titles in the knowledge base.
For example: "Where do I find Trend Graphs?" must be saved as "Where do I find Trend Graphs". Since we do not speak all your languages, we cannot always know if special charactars need to be included or not.
B) In order to make sure that your end-users can find the articles, you must translate the tags too. They are mentioned at the beginning of the document.
For example:
Step 5
Upload the files in Teams.
First add the folder (if it is not already there)
Upload the files
